Insight to action

The customer data platform for airlines and hospitality — live in production today.

Shipped features · real interface · sample data

Platform

The Activation Layer

It sits on top of what already runs: 20+ live integrations feed one passenger profile, and every module runs on that profile. No rip-and-replace.

What feeds it

PSS / DCS AmadeusSabre
Loyalty Loyalty JuggernautLoyalty Plus
Flight status OAGCiriumVariFlight
Web IBEWeb-sitesCDP Pixel
Messaging MailgunInfobip

One passenger profile

deduplicated
consented
complete

What runs on it

Profile 360 Deduplication Segments Scenarios Campaigns Templates Promo codes Surveys Help Desk Knowledge base Sales points Reports

Data API — integrate your partners and services: profiles, orders, agencies

Profile 360

Every passenger, one card

Client profile / Marta Alonso m.a•••@gmail.com English ED Emma Dardani
← Back to results Tags: VIP Business Frequent flyer + Add tag Edit profile

Personal info

Full name
Marta Alonso Ruiz
Date of birth
14.03.••••
Citizenship
ES
Phone
+34 612 ••• •18

Recent events (48) See all in History →

Marketing opt-in confirmed 22.06.2026 Post-flight survey completed · 5 ★ 18.06.2026 Promo code BCN20-4KQ2 used 15.06.2026 Help Desk #1042 · solved in 4h 12m 20.06.2026

Marketing KPIs

Total revenue $4,180
Average order $312
Lifetime 398 days
Recency 15 days
Built on Paximizer UI · sample data · personal data masked
  • →Found by name, email, PNR or card
  • →Bookings, loyalty, issues, calls — one card
  • →LTV, AOV and preferences, computed

Target

Exactly the right passengers

Segments / New segment

Live count
Match all of the following
Home airport is BCN
Flights on route in last 12 months BCN → MAD
Email opt-in is Yes
FFP tier is any of Gold, Silver
Sales channel is Agency
Custom field · Meal preference is Vegetarian
~3,420 passengers found View list
Matched passengers 3 of ~3,420
Marta Alonso Gold tier BCN → MAD → BCN PNR 50CQF4
Daniel Reyes Silver tier BCN → DXB PNR 8K2M4A
Tyler Brooks Gold tier BCN → JFK PNR QF7R2N
Built on Paximizer UI · sample data
  • →Client, order, agency sales, custom fields
  • →The match is counted live
  • →No SQL, no exports, no analyst ticket

Scenarios

Journeys you draw, not code

  • →Triggered by loyalty, orders or a schedule
  • →17 real flight events out of the box
  • →Drag, drop, edit — no code
Start when Joined loyalty club Flight completed On schedule
Draft Active
When
Joined loyalty club
New loyalty member · any tier
Then send
Welcome email
Mailing “Welcome” · Email
Wait
3 days
Wait 3 days
If
Loyalty tier
Gold
Not match
Then send
Birthday discount
Mailing “Birthday discount” · Email · Push
Then add tag
Tag for nurturing
nurturing
1,204 1,198 806 392
Built on Paximizer UI · sample data

Campaigns

From template to launch in minutes

Type One-time Scenario-triggered
Channels Email Push SMS Telegram

Subject Barcelona for less: 20% off

Audience
~3,420
Channel
Email
Send time
Optimized
Built on Paximizer UI · sample data
  • →Multilingual templates, per channel
  • →Personalized from the passenger profile
  • →One-time or scenario-triggered

Promo codes

One code per passenger

Type Limited Prefix BCN20 Quantity 10,000 Valid till 31 Aug
10,000 codes generated Export CSV
Code Assigned to Sent with Status
BCN20-4KQ2 Marta Alonso Email Redeemed
BCN20-7HX9 Daniel Reyes Email Issued
BCN20-2ZM6 Tyler Brooks Push Redeemed
BCN20-9TF1 Emily Carter SMS Issued
BCN20-5RD8 Jonas Weber Telegram Redeemed
BCN20-1PL3 Sofia Marino Email Issued
BCN20-6WQ7 Lukas Novak Push Issued
Built on Paximizer UI · sample data
  • →Limited or unlimited, in one batch
  • →A personal code in every message
  • →Redemption tracked, list exported

Care

Every issue gets an owner

Help Desk 27 tickets this week · 19 solved
#1042 Critical Solved Modified 2m ago

Lost baggage at destination

My checked bag did not arrive at the destination airport. Baggage report (PIR) BCN12345 — please advise on the next steps.

ED Emma Dardani · Hodkiewicz Marlin baggageLIS → BCN 2
ED

Hi — thanks for reaching out. Let me check your booking and the baggage policy for your fare.

#1039 In progress Modified 18m ago

Boarding pass

I cannot open my boarding pass in the app — it shows a blank page after check-in.

SD Sophie Dupont · Blanda Sally online check-in 3
#1038 New Modified 31m ago

Pets

Can I bring a small dog in the cabin on a two-hour flight? What are the carrier rules?

Unassigned · Brown Emely site form · API 1
Built on Paximizer UI · sample data
  • →Email, Telegram, chat and your site via API
  • →Linked to the passenger and the booking
  • →Answers come from your own knowledge base

Knowledge base 128 notes

Can pets travel in the cabin? Carrier rules, weight limits and the fee — one answer the whole team sends.

Lost baggage — what do we promise? PIR reference, timelines, compensation.

Avg first response 84 min

Feedback

Ask after every flight

SENT 24H AFTER FLIGHT COMPLETED

How was your flight with us?

BCN → MAD · 18 Jun · PNR 50CQF4

“Smooth boarding and a friendly crew. The vegetarian meal was a nice touch.”

Send feedback
Post-flight survey last 30 days
Answers 1,284
Response rate 37%
Avg rating 4.6
5 ★ 712
4 ★ 381
3 ★ 142
2 ★ 31
1 ★ 18
crew 418 boarding 304 meal 221 baggage 96 seat comfort 74
Built on Paximizer UI · sample data
  • →Triggered by the flight, not by hand
  • →Answers land on the passenger's profile
  • →Scores and trends, exportable

Partners

Your agencies, measured

Sales points Status Active Type All Country 5 City All Showing 5 of 42
Name Status Contacts Bookings AOV Revenue
Almaty Central Travel Kazakhstan Active sales@almaty-central.kz +20 128 $240 $30,720
Madrid Sky Agency Spain Active hola@madridsky.es +8 86 $312 $26,832
Istanbul Bridge Travel Türkiye Active ops@ibridge.com.tr +5 54 $263 $14,202
Berlin Air Partners Germany Active travel@bap.de +11 47 $298 $14,006
Lisbon Coast Tours Portugal Draft info@lisboncoast.pt +3 12 $260 $3,120
Built on Paximizer UI · sample data
  • →Every partner agency, with its own profile
  • →Bookings, AOV and revenue per agency
  • →Their contacts are an audience too — talk to them

Trust

One passenger, one story

Deduplication Found 6 potential duplicates · 5 remaining
MA Marta Alonso PSS · PNR M4X2QP
Name
Marta Alonso
Email
M.Alonso@gm•••
Phone
+34 612 ••• •18
FFP card
FF •••• •••• 0118
MA M. Alonso Web booking · web_5f21c8
Name
M. Alonso
Email
m.alonso@gm•••
Phone
612 55 •• •8
FFP card
—
MA Marta Alonso Golden record · 1 profile Merged
Name
Marta Alonso
Email
m.alonso@gm•••
Phone
+34 612 ••• •18
FFP card
FF •••• •••• 0118
Built on Paximizer UI · sample data · personal data masked
  • →The same person arrives twice — PSS and web
  • →Merged into one golden record
  • →No double sends, no split loyalty history

Measure

See what it earned

Barcelona for less: 20% off

BCN → MAD Email · segment “Flew this route last year”

Completed
Sent 3,420
Delivered 3,151 92%
Opened 1,983 63%
Booked 287 14%
Revenue $31,570 avg $110
Built on Paximizer UI · sample data
  • →Delivered, opened, booked
  • →And the revenue behind them

Measure

That was one campaign. Here's your month.

MA

Reply from M. Alonso · routed to Help Desk · linked to her booking

Sent 87,033 last 30 days
Delivered 77,459 89%
Opened 60,923 79%
Earned $12,354 last 30 days

Clients

5,234 +127 last 7 days

Ancillary revenue

$128,400 +12% vs previous month

Top route

BCN → CDG by attributed revenue

Help Desk

Open tickets 12
Avg first response 4m
Built on Paximizer UI · sample data
  • →Every channel, every campaign, one view
  • →Ancillary revenue, top routes, service load

Measure

Proven impact

  • +8–12%

    NPS improvement

    no-code journey builder, timely and relevant notifications

  • +3–5%

    direct revenue

    no-show seat resale, smarter ancillary placement, dynamic pricing

  • 1.5–2×

    service capacity

    one omnichannel queue handles twice the requests with the same team

28+ ready use cases · 150+ tested flows · pay only for what you use

See it on your data.

A 30-minute call. The real product, loaded with sample data from your market: routes, fares, and passengers that look like yours.

ISO 9001 · ISO 27001 · PCI DSS · GDPR

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