We’ve just rolled out AI-based auto-categorization of customer inquiries in Paximizer CDP — built to save your support team time and route requests smarter.
With this update, incoming tickets are now automatically analyzed and tagged using machine learning, so your team can focus on solving problems, not sorting them.
What This Means:
Zero manual tagging – the system identifies topics like “ticket refunds,” “complaint,” “data change,” and more
Smarter routing – tickets go directly to the right specialists
High accuracy only – tags are added when confidence is 80% or higher
Full transparency – see at a glance if a tag was applied manually or by AI
Why It Matters:
Support teams often specialize — some handle refunds, others payment issues, and others manage site operations. With high ticket volumes, clear responsibility and automatic filtering are critical for speed and efficiency.
AI tagging helps each agent focus only on the tickets that match their scope.
How It Works:
The AI reads the message
Removes personal data
Applies tags from a predefined, customizable list
Can’t classify? Manual tagging remains fully supported
Available now for all airline clients with AI tagging enabled.
To activate, contact your account manager.
Set up tag-based filtering, speed up support workflows, and boost customer satisfaction.
We’ve just rolled out AI-based auto-categorization of customer inquiries in Paximizer CDP — built to save your support team time and route requests smarter.
With this update, incoming tickets are now automatically analyzed and tagged using machine learning, so your team can focus on solving problems, not sorting them.
What This Means:
Zero manual tagging – the system identifies topics like “ticket refunds,” “complaint,” “data change,” and more
Smarter routing – tickets go directly to the right specialists
High accuracy only – tags are added when confidence is 80% or higher
Full transparency – see at a glance if a tag was applied manually or by AI
Why It Matters:
Support teams often specialize — some handle refunds, others payment issues, and others manage site operations. With high ticket volumes, clear responsibility and automatic filtering are critical for speed and efficiency.
AI tagging helps each agent focus only on the tickets that match their scope.
How It Works:
The AI reads the message
Removes personal data
Applies tags from a predefined, customizable list
Can’t classify? Manual tagging remains fully supported
Available now for all airline clients with AI tagging enabled.
To activate, contact your account manager.
Set up tag-based filtering, speed up support workflows, and boost customer satisfaction.
Paximizer CDP now offers a powerful bulk promo code generation feature, allowing you to instantly create up to 100,000 unique codes within a single campaign. It’s perfect for large-scale marketing efforts where you need centralized control and streamlined distribution.
Personalized discount campaigns (e.g. via email or push notifications)
In-store promotions (e.g. promo codes handed out at registration desks)
Loyalty programs or co-branded marketing initiatives
Any scenario where you need to control code expiration and usage limits
A major airline partners with a retail chain and offers a 3% discount promo code to each retail customer.
Here's how it works:
A new campaign is created in Paximizer
You specify the number of codes (e.g. 2,000), their expiration date, and usage limit (e.g. one-time use)
Once generated, the file containing all promo codes is available for download for 24 hours
The system also provides real-time stats:
How many codes have been activated
The total value of purchases made using those codes
Paximizer CDP now offers a powerful bulk promo code generation feature, allowing you to instantly create up to 100,000 unique codes within a single campaign. It’s perfect for large-scale marketing efforts where you need centralized control and streamlined distribution.
Personalized discount campaigns (e.g. via email or push notifications)
In-store promotions (e.g. promo codes handed out at registration desks)
Loyalty programs or co-branded marketing initiatives
Any scenario where you need to control code expiration and usage limits
A major airline partners with a retail chain and offers a 3% discount promo code to each retail customer.
Here's how it works:
A new campaign is created in Paximizer
You specify the number of codes (e.g. 2,000), their expiration date, and usage limit (e.g. one-time use)
Once generated, the file containing all promo codes is available for download for 24 hours
The system also provides real-time stats:
How many codes have been activated
The total value of purchases made using those codes
Personalization Takes Center Stage
As aviation across Central Asia evolves, so do the expectations of its passengers. Personalization is no longer a “nice-to-have”—it’s the future of competitive air travel in the region.
We’re happy to announce that Christian Baillet, Paximizer Co-Founder and Chief Revenue Officer, will be a featured speaker at the Central Asia Aviation Summit #7 (#CAAS7).
With Central Asia becoming an increasingly strategic bridge between Asia and Europe, airlines must rise to meet global service standards. The winners in this fast-growing market will be those who leverage data to deeply understand and serve their customers.
About the Speaker
Before co-founding Paximizer, Christian served as SVP Airlines at Amadeus, where he partnered with major global carriers to build intelligent, data-powered solutions that enhanced both loyalty and revenue. Today, he brings his vision to Paximizer—empowering airlines to unlock the full potential of their data and deliver truly personalized passenger experiences.
Catch Christian at CAAS7 to explore how personalization, powered by smart data, is shaping the future of aviation in Central Asia.
Personalization Takes Center Stage
As aviation across Central Asia evolves, so do the expectations of its passengers. Personalization is no longer a “nice-to-have”—it’s the future of competitive air travel in the region.
We’re happy to announce that Christian Baillet, Paximizer Co-Founder and Chief Revenue Officer, will be a featured speaker at the Central Asia Aviation Summit #7 (#CAAS7).
With Central Asia becoming an increasingly strategic bridge between Asia and Europe, airlines must rise to meet global service standards. The winners in this fast-growing market will be those who leverage data to deeply understand and serve their customers.
About the Speaker
Before co-founding Paximizer, Christian served as SVP Airlines at Amadeus, where he partnered with major global carriers to build intelligent, data-powered solutions that enhanced both loyalty and revenue. Today, he brings his vision to Paximizer—empowering airlines to unlock the full potential of their data and deliver truly personalized passenger experiences.
Catch Christian at CAAS7 to explore how personalization, powered by smart data, is shaping the future of aviation in Central Asia.
We are excited to participate in the Aviation Festival Asia 2025 in Singapore! Visit our Stand F04 to discover how our CDP and CDXP solutions transform customer experiences for airlines.
Don’t Miss Our Speaker
Our Chief Revenue Officer, Christian Baillet, will share insights on Panel: How can airlines leverage technology to construct a more personalised, effortless relationship with passengers?
Event Details
Date: February 18–19, 2025
Location: Suntec Convention Centre, Singapore
Our Stand: F04
See you there!
We are excited to participate in the Aviation Festival Asia 2025 in Singapore! Visit our Stand F04 to discover how our CDP and CDXP solutions transform customer experiences for airlines.
Don’t Miss Our Speaker
Our Chief Revenue Officer, Christian Baillet, will share insights on Panel: How can airlines leverage technology to construct a more personalised, effortless relationship with passengers?
Event Details
Date: February 18–19, 2025
Location: Suntec Convention Centre, Singapore
Our Stand: F04
See you there!
WebSky Tech attended the World Passenger Symposium (WPS) in Bangkok, Thailand, on October 30-31 at the Centara Grand & Bangkok Convention Centre at CentralWorld. Our VP Commercial, APAC, Marco Weigang represented the company, shared insights, and engaged actively with attendees to discuss advancements in passenger services and customer engagement.
Thank you to everyone who connected with us at the event.
WebSky Tech attended the World Passenger Symposium (WPS) in Bangkok, Thailand, on October 30-31 at the Centara Grand & Bangkok Convention Centre at CentralWorld. Our VP Commercial, APAC, Marco Weigang represented the company, shared insights, and engaged actively with attendees to discuss advancements in passenger services and customer engagement.
Thank you to everyone who connected with us at the event.
WebSky Tech proudly attended WAF 2024 in Amsterdam, where our team - Dmitry Novikov, Christian Baillet, and Ajla Licina - engaged in insightful conversations and connected with industry leaders.
The event provided three days filled with meaningful meetings, productive networking, and discussions on the transformative impact of data structuring and Customer Data Platforms (CDPs) on the future of aviation. We extend our gratitude to all participants and organizers for making WAF 2024 a success. We look forward to building on these insights in the coming year.
WebSky Tech proudly attended WAF 2024 in Amsterdam, where our team - Dmitry Novikov, Christian Baillet, and Ajla Licina - engaged in insightful conversations and connected with industry leaders.
The event provided three days filled with meaningful meetings, productive networking, and discussions on the transformative impact of data structuring and Customer Data Platforms (CDPs) on the future of aviation. We extend our gratitude to all participants and organizers for making WAF 2024 a success. We look forward to building on these insights in the coming year.
WebSky Tech recently participated in T2RL Engage 2024, where our Chief Revenue Officer, Christian Baillet, joined industry leaders from flydubai, American Airlines, and Loyalty Methods to discuss innovative approaches to managing customer engagement beyond traditional Frequent Flyer Programs.
The session, held on Wednesday, September 25, at the QEII Center in London, offered valuable insights into the evolving landscape of customer experience in aviation. Thank you to all who attended and contributed to this forward-looking discussion!
WebSky Tech recently participated in T2RL Engage 2024, where our Chief Revenue Officer, Christian Baillet, joined industry leaders from flydubai, American Airlines, and Loyalty Methods to discuss innovative approaches to managing customer engagement beyond traditional Frequent Flyer Programs.
The session, held on Wednesday, September 25, at the QEII Center in London, offered valuable insights into the evolving landscape of customer experience in aviation. Thank you to all who attended and contributed to this forward-looking discussion!