We’ve just rolled out AI-based auto-categorization of customer inquiries in Paximizer CDP — built to save your support team time and route requests smarter.
With this update, incoming tickets are now automatically analyzed and tagged using machine learning, so your team can focus on solving problems, not sorting them.
What This Means:
- Zero manual tagging – the system identifies topics like “ticket refunds,” “complaint,” “data change,” and more
- Smarter routing – tickets go directly to the right specialists
- High accuracy only – tags are added when confidence is 80% or higher
- Full transparency – see at a glance if a tag was applied manually or by AI
Why It Matters:
Support teams often specialize — some handle refunds, others payment issues, and others manage site operations. With high ticket volumes, clear responsibility and automatic filtering are critical for speed and efficiency.
AI tagging helps each agent focus only on the tickets that match their scope.
How It Works:
- The AI reads the message
- Removes personal data
- Applies tags from a predefined, customizable list
- Can’t classify? Manual tagging remains fully supported
Available now for all airline clients with AI tagging enabled.
To activate, contact your account manager.
Set up tag-based filtering, speed up support workflows, and boost customer satisfaction.
