solutions

Overview

The Abandoned Booking Follow-up solution is a critical revenue recovery tool that automatically engages customers who have started but not completed a booking. By deploying timely and persuasive communication scenarios, it successfully restores a significant percentage of abandoned transactions.

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Key Features and Capabilities

• Trigger-Based Scenarios: Communications are immediately triggered when a customer abandons a booking at any stage of the process.
• Personalized Reminders: Sends personalized reminders via the customer's preferred channel, often including a direct link back to their incomplete booking.
• Incentive Integration: Can be configured to offer small incentives (e.g., a limited-time discount or a free add-on) to encourage completion.
• Multi-Step Journeys: Follow-up is not a single message but a carefully designed scenario that adapts based on customer interaction.

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