solutions

Overview

The AI Ticket Classifier is a contact center augmentation tool that uses artificial intelligence to categorize and prioritize incoming customer issues, leading to a significant reduction in processing time and Average Handling Time (AHT).

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Key Features and Capabilities

• AI Categorization: Automatically classifies incoming tickets based on content, ensuring issues are routed to the correct department or agent.
• Priority Management: Assigns priority based on profile tags (e.g., loyalty status) and the date of departure, ensuring urgent issues are handled first.
• Agent Readiness: Provides agents with "ready-to-manage" issues, complete with linked customer profiles and order details.
• Linked Profile and Order: Agents can immediately check the customer's history, specifications, and all travel details, eliminating time spent searching for information.
• AI Assistant Integration: Can be linked to an AI assistant that uses the airline's knowledge base to provide quick, accurate responses.

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