Overview
The Check-in Reminder Campaign keeps the pre-flight process smooth for passengers while opening opportunities for ancillary revenue. Timely, contextual reminders improve both operational efficiency and customer satisfaction.
Key Features and Capabilities
- DCS Integration: Integrates with the Departure Control System (DCS) for real-time data on check-in status and flight details.
- Trigger and Schedule Scenarios: Communications are based on triggers (e.g., check-in window opening) or a flexible schedule, with segmentation to target specific passenger groups.
- Contextual Upselling: Automatically offers relevant ancillary services based on the order content. For example, if a passenger has not selected a seat, the system sends a seat upsell offer.
- Improved Customer Experience: Reduces passenger stress and confusion by providing clear, timely instructions.
