solutions

Overview

The Check-in Reminder Campaign is a customer experience initiative designed to ensure a smooth pre-flight process for passengers while simultaneously creating opportunities for ancillary revenue. By sending timely, contextual reminders, it improves operational efficiency and customer satisfaction.

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Key Features and Capabilities

• DCS Integration: Integrates with the Departure Control System (DCS) for real-time data on check-in status and flight details.
• Trigger and Schedule Scenarios: Communications are based on triggers (e.g., check-in window opening) or a flexible schedule, with segmentation to target specific passenger groups.
• Contextual Upselling: Automatically pushes relevant ancillary services based on the order content. For example, if a passenger has not selected a seat, the system will push a seat upsale offer.
• Improved Customer Experience: Reduces passenger stress and confusion by providing clear, timely instructions.

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