Overview

Delay-triggered Communication is a proactive automation strategy that cuts the volume of incoming support requests by giving customers timely, relevant information before they have to ask. Defined triggers and segmentation deliver the right contextual update to the right passenger.

Key Features and Capabilities

  • Contextual Triggers: Communications are initiated based on specific events or delays, such as order status changes, flight delays, or time elapsed since a booking.
  • DCS Integration: Integration with the Departure Control System (DCS) provides a live feed of real-time data, such as flight status.
  • Order Updates: Automatically sends updates on order status, changes, or other critical information.
  • Segmentation: Uses customer segmentation to match the message content and channel to the recipient.
  • Scenario-Based Automation: Communications are part of a larger scenario, allowing for complex, multi-step customer journeys.

1. Order updates

2. Triggers