solutions
Flight Disruption Alerting
Minimize Negative Impact During Failures
Reduced negative feedback during outages
+1.1
NPS
Time to value
1-2
weeks
Overview
Flight Disruption Alerting is a critical workflow automation use case that focuses on reducing the negative impact of flight failures (delays, cancellations) on the customer experience. By providing timely, contextual, and proactive communications, it manages customer expectations and minimizes negative feedback.
Key Features and Capabilities
- Key Features and Capabilities
- Contextual Communications: Alerts are triggered immediately upon a flight disruption, providing the customer with the most up-to-date information.
- Proactive Management: The system proactively manages the situation, often including an example of a "Delay-triggered Communication" to reduce the support workload.
- Reduced Negative Feedback: By keeping customers informed, the system prevents a surge in calls to the contact center and reduces overall frustration.
- NPS Safeguard: The goal is to maintain or even improve the Net Promoter Score (NPS) during stressful situations.
